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When you need help with your order or our products and services, contact one of our support specialists via e-mail, the Web, or telephone. We commit to getting you in touch with a live person for support within 30 minutes of your initial contact. Most issues are resolved within an hour. Whalen Metals practices a
zero-defect quality management program. We take your concerns seriously
and invite our customers to participate in our monthly quality meetings that
include senior company management, vendors, and customers. Take a look at
our
Information on our Quality Programs: Six Sigma The Deming Philosophy Zero-Defect Click on a region to e-mail you regional support manager.
Sanjay Gupta, Direct of Support Services |
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Please e-mail questions and comments about our support and quality philosophy to sgupta@whalenmetals.com. |
